How do verification and publication work?

What does a verified account mean?

Personal customers and experts are verified using a valid identity card. Showrooms, dealerships and companies are verified using a valid commercial registration. Details are read and checked for a match. A document may need human review if it cannot be read or discrepancies are found.

Uploading a document alone does not grant a badge. Status reflects the verification outcome and returns to unverified if the document expires or is rejected. Senior administrators may grant an exceptional account verification without documents after confirming their admin password and recording a reason. The exception lasts until an administrator revokes it, the account moves to document-based verification or its specified expiry date is reached. An older expired document does not cancel that exception. The exception does not verify vehicle ownership or an inspection report.

Account verification does not guarantee the safety of every transaction or endorse a person’s expertise or service quality. Profiles, years of experience and specialties are self-reported unless a specific independent check is stated.

What does vehicle verification mean?

Vehicle verification depends on a valid ownership document and a successful matching or review result. If the ownership document expires, the car becomes unverified. Ownership verification does not prove that the car is free from defects or accidents and does not replace an inspection.

Check original documents and the inspection report, then record your decision in the deal room before confirming payment readiness.

When will my listing be published?

Personal accounts with valid verification can publish unlimited listings without a paid plan. Showrooms and dealerships publish within their plan limits. Motors may review listings after publication.

The seller confirms that the details and photos are accurate. Administration sees the listing as published on the seller’s declaration and awaiting review. Publication does not mean administration has approved its details. Administrators may approve or hide it and record a reason. Changes to listing details return it to review.

If an account does not qualify for immediate publication, the interface explains the verification and plan requirements. A request may be saved for review where supported; publication and approval dates are not guaranteed.

Is there a guarantee or compensation?

A verification badge does not guarantee the car or service, or automatically promise compensation. Review the plan terms and any written warranty from the seller or service provider before agreeing. Reports about requests or listings are reviewed individually; no outcome is promised before review.

How do we use your photos and documents?

Listing photos become visible to visitors when the listing is published. Upload only car photos to the listing gallery. Avoid showing identity or ownership documents or personal details you do not want made public.

Identity documents, commercial registrations and vehicle ownership documents are used to match details, check validity and review verification. They are not published among listing photos. Only admin staff authorized to review verification may open these documents. Photos submitted for valuations or consultations are available to the requester, assigned experts and admin staff authorized to review requests. They are not displayed in the public car gallery.

Documents and related data are retained to support verification and requests; they are not deleted merely because they expire. There is currently no uniform automatic permanent-deletion period covering all files and backups. You can delete a verification document from your account. This removes it from the account file and may change verification status, but does not guarantee immediate removal from every stored copy or backup. To request a review of other copies, contact Motors administration with the relevant account or request reference. Do not resend the document through a public channel.